Shipping policy

Barbell Barbershop (barbellbarbershop.com.au) is operated by Vitrag Pty Ltd.

Delivery

Free delivery Australia-wide on every order. Delivery usually takes 7–12 business days.

Every order is tracked. You'll get an email with your tracking link once your order ships. Tracking can take 24–48 hours to start updating. Regional and remote addresses can occasionally take a little longer.

Orders with more than one item

A multi-item order may arrive in separate parcels a few days apart. Each parcel is tracked.

Delivery address

Please double-check your address at checkout. Once an order has been processed we may not be able to change it. If your parcel shows as delivered but you can't find it, check around your property and with neighbours, then email us and we'll help sort it out with the courier.

Damaged or lost parcels

Every order is covered. If your parcel arrives damaged, or tracking hasn't updated for more than 10 business days, email us with your order number (and photos for damage) and we'll send a replacement or refund.

Questions

Email us at admin@barbellbarbershop.com.au.