Refund policy

30-day returns on everything

You can return any item within 30 days of receiving it. To start a return, email us first at admin@barbellbarbershop.com.au with your order number. We'll reply with instructions on where to send it. Returns sent back without emailing us first can't be accepted, because we need to get your return to the right place.

Please send items back with all parts and accessories, in the original packaging where possible.

Faulty, damaged or wrong item

If an item is faulty, damaged or not what you ordered, email us with your order number and photos or a short video and we'll arrange a replacement, repair or refund.

Refunds

Once we've received and checked your return, we'll let you know if it's approved. Approved refunds go back to your original payment method within 10 business days. Your bank may take a few extra days to show it. If you haven't seen your refund 15 business days after approval, please email us.

Exchanges

The quickest way to swap an item is to return it and place a new order for the item you want.

Your rights

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.